Cancellation & Refund Policy
At Avia Boost, we strive to ensure a seamless experience for all users. However, we recognize that there may be instances where you need to cancel a participation or request a refund. This policy outlines our approach to handling cancellations and refunds.
1. User-Initiated Cancellations
Before Contest Start: You may cancel your entry into a contest before it begins, as long as the cancellation period (as indicated on the contest page) is still open. If you cancel within this time frame, the entry fee will be returned to your account.
After Contest Start: Once a contest has started, cancellations are no longer possible, and entry fees are non-refundable as the contest involves real-time scoring and activities.
2. Cancellations by Avia Boost
Insufficient Participation: If a contest does not reach the required number of participants, Avia Boost reserves the right to cancel it. In such cases, participants will receive a full refund.
Technical Issues: If a contest is canceled due to technical difficulties or unforeseen events, Avia Boost will issue full refunds to affected participants.
Rule Violations: If a contest is canceled due to violations of our Fair Play Guidelines, refunds may not be provided to users responsible for the breach.
3. Refund Policy
Eligibility for Refunds: Refunds are available under specific circumstances, including:
- Contests canceled by Avia Boost.
- Cancellations made before the contest begins.
- Errors in billing or payment processing.
Refund Process: Refunds are credited back to your Avia Boost account balance and can be used for future contests or withdrawn according to our withdrawal policies.
Non-Refundable Situations: Refunds will not be issued in cases such as:
- Disqualification due to rule violations.
- Losses due to player performance in contests.
- Requests made after a contest has begun or concluded.
4. Withdrawing Your Account Balance
Requesting a Withdrawal: You may request a withdrawal from your account balance at any time, provided the balance meets the minimum withdrawal requirement.
Processing Timeline: Withdrawals are generally processed within 3-5 business days.
Applicable Fees: A processing fee may apply to withdrawals, which will be displayed during the withdrawal process.
5. Initiating a Cancellation or Refund Request
Contact Support: To request a cancellation or refund, please contact our support team at [email protected] with your account details, contest information, and reason for the request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Modifications
Avia Boost reserves the right to modify this Cancellation & Refund Policy. We recommend reviewing this policy regularly for any updates.
7. Contact Us
For any questions or concerns about this Cancellation & Refund Policy, please contact us at [email protected].